Thanks for shopping with us. We appreciate your interest about our products. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. As with any shopping experience, there are some terms and conditions that apply to transactions at any online Store. Products can be returned only in the country or region in which they were originally purchased.
Your purchase with us 100% No-Risk Promise. Order right now with confidence. Try out your Product’s for 14 days and if it doesn’t work for you, you’ll get exchange or money back.
If after 14 days of use, you are unhappy and would like a refund for your Product, here’s exactly what to do: Contact the Expert Marketing team by calling … Monday through Friday between the hours of 9:00am and 5:00pm Eastern Standard Time. We will gladly provide you with our return address, return the package, along with the invoice that you received by email and the confirmation number you have been assigned. It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Note: We must receive the package within 14 days from the date of original purchase for the refund to be valid. These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come. After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.
iPhone, iPad and Watch Returns.
Wireless carriers have different service cancellation policies. Returning your iPhone, iPad or Watch may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your wireless service provider for more information.
Apple Watch Returns
Apple Watch from the Edition collection may only be returned or exchanged if it’s in its original, undamaged and unmarked condition after passing inspection at Apple’s offsite facility. Depending on your original form of tender, a check, wire transfer, or refund to your debit/credit card will be issued within 10 business days provided the returned item is in its original condition.
Shipping & Delivery
Please review our Shipping & Pickup page to learn about how and when you will receive the products you purchased from our store. Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our store, we cannot be held liable for late deliveries. However, we will work with you to ensure a smooth delivery.
In-Store Pickup and Return
Expert Marketing offers in-store pickup for many of the items available on the Online Store. Only you or the person designated by you may pick up the item’s purchased. A valid government-issued photo ID and order number will be required for pickup. We will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind.